Operations consulting, Seattle, WA

Clarity for complex
organizations.

We help mid-size companies figure out why things aren't working and fix them. Not with frameworks. With actual thinking, clear language, and people who have done it before.

Start a conversation What we do

No retainer required for initial engagement.

Pellucid team at work
Clients we've worked with

We work on the problems that slow everything else down.

Pellucid works with companies between 40 and 400 people, past the startup phase, not yet enterprise. That's a specific kind of hard, and it's what we know.

01
Operations Strategy

We map how work actually flows through your organization, find where it breaks, and help you redesign it.

  • Process mapping and gap analysis
  • Org design and role clarity
  • Cross-functional coordination
  • Decision-making frameworks
02
Scaling Systems

What works at 30 people breaks at 100. We build the systems, documentation, and habits that let you scale without losing quality.

  • Playbooks and SOPs
  • Hiring and onboarding systems
  • Toolstack rationalization
  • KPI and reporting design
03
Interim Leadership

Embedded operators who fill COO and VP Ops roles while you search or assess. Full-time commitment, flexible duration.

  • Fractional COO engagements
  • Leadership transition support
  • Board-level reporting
  • Team stabilization
Team working on whiteboard
"We tell you what we actually think. We stay accountable to results, not hours."
How we work

We tell you what we actually think.

Most consultants give you what you want to hear, then bill for the implementation. We don't work that way. We diagnose honestly, recommend what we'd do if it were our company, and stay accountable to outcomes, not hours.

87%
of clients extend or return within 18 months
11
years average senior consultant experience
4–6
active engagements at a time. We stay small on purpose.
The team

Small by design.

Sarah Okafor
Founder, Principal

Former VP Operations at two Pacific Northwest health systems. Fifteen years running ops for companies that grew fast and needed to grow smart.

Derek Lund
Senior Consultant

Spent a decade in supply chain and distribution. Knows how physical and digital operations intersect. Excellent at org design.

Priya Malhotra
Systems & Process

Tooling, automation, and documentation. If it can be systematized, she's built a version of it. Former Head of Ops at two SaaS companies.

Tell us what's
not working.

We do a free 45-minute diagnostic call for every new inquiry. No pitch. Just a real conversation about your situation. We'll tell you whether we're the right fit.

Or email directly: hello@pellucid.co